In these terms and conditions, “we” “us” and “our” refers to Partsme Pty Ltd. Your access to and use of all information on this website including purchase of our product/s is provided subject to the following terms and conditions. The information is intended for residents of Australia only.

We reserve the right to amend this Notice at any time and your use of the website following any amendments will represent your agreement to be bound by these terms and conditions as amended. We therefore recommend that each time you access our website you read these terms and conditions.

Product Descriptions

1. We strive to ensure that our products are described as accurately as possible on our ebay store, however we do not warrant that the description is accurate. Where we become aware of any misdescription, we reserve the right to correct any error or omission.
2. Images have been provided for illustrative purposes only and we do not guarantee that any image will reproduce in true colour nor that any given image will reflect or portray the full design or options relating to that product.
3. We sell aftermarket parts to suit all makes and models. These parts are made as close to OEM as possible. There maybe instances that adjustments, modifications, changing of plugs, rewiring etc may be required. We do not take any responsibility or are liable for any additional costs for any unforseen work that takes place.

Product Orders

1. Our policy is to only sell our products are for sale to adults over the age of eighteen (18) years. By proceeding to purchase through our website, you acknowledge that you are over 18 years of age.
2. We endeavour to ensure that our product list is current however we give no undertaking as to the availability of any product advertised on our website.
3. All prices are in Australian Dollars (AUD) and are inclusive of GST and we reserve the right to amend our prices at any time.
4. Packaging and postage may be an additional charge after purchase depending on the item size, weight and location of the buyer.
5. When you order from us, we require you to provide your name, address for delivery, your email address and telephone contact. We undertake to take due care with this information; however in providing us with such information you accept that we are not liable for its misuse due to error in transmission or virus or malware.
6. We undertake to accept or reject your order within 7 days. If we have not responded to you within 7 days, your offer is deemed to be rejected. We are not required to give reasons for rejecting your offer to purchase however the most likely reason for rejecting your offer will be that we do not currently have that product in stock.
7. Once you have submitted an order, you may not cancel that order even if our acceptance or rejection of your offer is still pending.
8. Delivery of your ordered product/s will be as set out on our ebay store Title in the goods passes to you when we have received payment. Our terms of payment are set out on the order page.
9. All risk of loss or damage to the goods passes to you when we despatch the goods.
10. If products have been purchased in error or if you have changed your mind, you will be charged a 20% restocking fee, plus postage costs.
11. If purchased part  un available after purchase we will offer a full refund or give the buyer the option to place order on hold till stock arrives and we will ship out .
12. All new parts will come with manufactures parts only warranty unless listed otherwise , warranty will vary depending on parts purchased.
13. Warranty is only valid with a receipt stating part was fitted by a licensed motor vehicle repairer.
14. Our goods come with warranties that can not be excluded by Australian consumer Law. You are entitled to a replacement or refund for a major failure. You are also entitled to have the goods replaced or repaired if the goods fail to be of acceptable quality and the failure does not amount to a major failure
15. New parts are warranted to be free from workmanship for 12 months unless the manufacturers warranty applies for and equivalent or longer period which will apply to the exclusion of this warranty.
16. Products are supplied by us as is and will only come with the manufacturers warranty.
17. Manufacturers warranty may not cover damage cause by the use of other than the same manufacturers parts and consumables and/or service/maintenance and installation by others than suppliers of those services approved by the manufacturer or its authorised representatives or qualified personnel
18. We are liable for damages due to normal wear and tear.
19. To make a warranty claim, goods must be returned, with freight to us paid by you. The goods will be returned to our premises for inspection and if approved the warranty process will begin.
20. We reserve the right to vary our warranties in respect of goods referred to in particular invoice stating he varied provisions in the invoice.
21. Warranties are for your benefit only and are not transferable.

Order Cancellation Due To Error

1. Where a product has been listed at the incorrect price or with incorrect descriptive information or image due to typographical error or similar oversight, we reserve the right to cancel a transaction. Where your credit card has been charged, we will immediately refund your credit card for the total amount debited.

Product Returns

1. We undertake to reimburse you for any product delivered to you that is faulty or is in a damaged condition. If you wish to return a faulty or damaged product, you must notify us via email with the reason relating to return of such goods.
2. If we are unable at the time of return to replace or exchange returned goods, we undertake to reimburse your credit card for the amount initially debited for the purchase including packaging and postage charges.
3. Goods purchased in error or assumptions with incur a 20% restocking fee plus any freight costs.
4. Control arms, CV joints, Shock Absorbers are sold individually. Your warranty will be void if a pair is not purchased and installed at the same time.
5. Air Condition compressor, condenser, receiver dryer warranty may be rejected if all three components are not replaced, purchased and installed at the same time, as your old parts may contaminate the new parts.

Payment

1. All payments are made through Square.

Statutory Guarantees and Warranties to Consumers

1. Schedule 2 of the Competition and Consumer Act 2010 (“C&C Act”) defines a consumer. Under the C&C Act we are a supplier of either goods or services or both to you, and as a consumer the C&C Act gives you statutory guarantees. Attached to the Standard Terms and Conditions are:-
   • Schedule 2 of the C&C Act; and
   • those statutory guarantees, all of which are given by us to you if you are a consumer.
2. If you are a consumer within the meaning of Schedule 2 of the C&C Act of our goods or services then we give you a warranty that at the time of supply of those goods or services to you, if they are defective then:-
   • We will repair or replace the goods or any part of them that is defective; or
   • Provide again or rectify any services or part of them that are defective; or
   • Wholly or partly recompense you if they are defective.
3. As a consumer under the C&C Act you may be entitled to receive from us notices under Schedule 2 section 103 of the C&C Act. In that regard:-
   • If you are a consumer within the meaning of Schedule 2 of the C&C Act and the goods or services we are providing relate to the repair of consumer goods then we will give you any notice which we are obliged to give you under Schedule 2 section 103 of the C&C Act.
   • If we are a repairer of goods capable of retaining user-generated data then we hereby give you notice that the repair of those goods may result in the loss of the data.
   • If we are a repairer and our practice is to supply refurbished goods as an alternative to repairing your defective goods or to use refurbished parts in the repair, then we give you notice that the goods presented by you to us for repair may be replaced by refurbished goods of the same type rather than being repaired. We also give you notice that we may use in the repair of your goods, refurbished parts.

Limitation of Liability

1. If you are not a consumer within the meaning of Schedule 2 of the C&C Act then this clause applies to you. If you are a consumer within the meaning of the C&C Act then this clause has no effect whatsoever to in any way limit our liability or your rights. If you are not a consumer:-
   • To the full extent permitted by law, our liability for breach of an implied warranty or condition is limited to the supply of the services again or payment of the costs of having those services supplied again.
   • We accept no liability for any loss whatsoever including consequential loss suffered by you arising from services we have supplied.
   • We do not accept liability for anything contained in the post of a user or in any form of communication which originates with a user and not with Us.
   • We do not participate in any way in the transactions between our users.

Indemnity

1. By accessing our online store, you agree to indemnify and hold us harmless from all claims, actions, damages, costs and expenses including legal fees arising from or in connection with your use of our website.

Force Majeure

1. If a Force Majeure event causing delay continues for more than 30, we may terminate this Agreement by giving at least 7 Notice to you. “Force Majeure” means any act, circumstance or omission over which we could not reasonably have exercised control.

Jurisdiction

1. These terms and conditions are to be governed by and construed in accordance with the laws of New South Wales and any claim made by either party against the other which in any way arises out of these terms and conditions will be heard in New South Wales and you agree to submit to the jurisdiction of those Courts.
2. If any provision in these terms and conditions is invalid under any law the provision will be limited, narrowed, construed or altered as necessary to render it valid but only to the extent necessary to achieve such validity. If necessary the invalid provision will be deleted from these terms and conditions and the remaining provisions will remain in full force and effect.

Privacy

1. We undertake to take all due care with any information which you may provide to us when accessing our website. However we do not warrant and cannot ensure the security of any information which you may provide to us. Information you transmit to us is entirely at your own risk although we undertake to take reasonable steps to preserve such information in a secure manner.
2. Our compliance with privacy legislation is set out in our separate Privacy Policy which may be accessed from our home page.

Shipping

1. Most goods will be posted via Australia Post where size is permitted. Oversized items will be posted via alternative services.
2. A 1-5 business days handling time may be required, however goods are usually shipped the next business day.
3. Most parcels will be sent via registered post.

Reasons for Order Delays

• Entry of an incorrect or incomplete address during checkout, we use the address you submit on our website.
• The designated address had no-one available.
• Incorrect payment details were entered while placing the order. Please check all details at checkout are correct as your order will only be posted when paid for in full.
• If your order is flagged for verification we may need to get in contact with you via telephone before posting out your goods. If we are unable to verify the shipping destination to protect the card holder this may delay shipping.
• Occasionally if a particular product is in high demand we may need to supply product from outside of our standard delivery network. This can cause delays in dispatch if orders are directed to regional locations etc. If the delivery time will take longer than anticipated, we will contact you to let you know.
• Unfortunately we do not offer a pick up service.